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Return and Refund Policy

At UMH Gifts Gallery, we aim to provide quality products and reliable corporate gifting services.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order cannot normally be cancelled once:

  • Customization has started
  • Printing has started
  • Engraving has started
  • Production has started
  • The product has been dispatched

For eligible non-customized orders, cancellation requests will be reviewed based on the order status.

Customized Products

Products customized with a:

  • Company logo
  • Customer name
  • Custom text
  • Photograph
  • Engraving
  • Printing
  • Custom packaging
  • Specific branding

are generally not eligible for return or refund simply due to change of mind, because they have been produced specifically according to the customer's approved requirements.

This does not affect remedies that may be available under applicable law for defective, damaged, incorrect, or materially non-conforming products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.

Please provide:

  • Order number/details
  • Product photographs
  • Packaging photographs
  • Clear description of the issue
  • Unboxing video, if available

We will verify the request before approving any replacement, return, or refund.

Return Eligibility

Where a return is approved, the product should generally be:

  • In its original condition
  • Unused
  • With original packaging
  • With supplied accessories, where applicable

Refunds

Once an eligible refund is approved, it will be processed using an appropriate available payment method.

Banking and payment service providers may require additional time to reflect the amount in the customer's account.

Shipping, customization, printing, or other already-incurred service charges may be non-refundable where legally permitted and communicated to the customer.

Contact for Returns

Email: info@umhgiftsgallery.in

Phone / WhatsApp: 9999864125

5. Customization & Corporate Orders Policy

Last Updated: July 2026

UMH Gifts Gallery specializes in corporate and customized gifting solutions.

This policy applies to bulk and customized orders.

Logo & Artwork Submission

Customers must provide appropriate quality artwork for customization.

Preferred formats may include:

  • PDF
  • PNG
  • JPG/JPEG
  • AI
  • CDR
  • SVG

depending on the customization process.

Artwork Approval

Where a digital mockup or artwork proof is provided, customers should carefully verify:

  • Logo
  • Spelling
  • Names
  • Colours
  • Placement
  • Size
  • Contact information
  • Other design elements

Production may begin after customer approval.

UMH Gifts Gallery will not ordinarily be responsible for errors contained in customer-approved artwork where the final product accurately follows that approved artwork.

Colour Variation

Minor variations may occur between:

  • Screen colours
  • Printed colours
  • Product materials
  • Manufacturing batches
  • Different printing techniques

Exact colour reproduction cannot always be guaranteed.

Branding Methods

Depending on the product, branding may include:

  • Laser Engraving
  • UV Printing
  • Screen Printing
  • Pad Printing
  • Sublimation
  • Embossing
  • Debossing
  • Other suitable customization methods

Sample Approval

For certain large orders, a physical or digital sample may be offered or requested before bulk production.

Sample and delivery charges may apply.

Bulk Order Quantity

Pricing for corporate orders may vary based on quantity.

Higher quantities may qualify for different bulk pricing depending on the selected product.

Production Timeline

Production time begins after all necessary requirements are confirmed, including:

  • Product selection
  • Quantity
  • Artwork
  • Customization
  • Pricing
  • Payment/advance
  • Final approval

Urgent delivery requests are subject to production and logistics availability.


6. Disclaimer

Information available on the UMH Gifts Gallery website is provided for general product and business information.

We make reasonable efforts to keep product information accurate; however:

  • Product specifications may change.
  • Product colours may vary from images.
  • Packaging may change.
  • Product availability may vary.
  • Branding appearance may vary depending on the material and printing process.
  • Certain images may be representative of customization possibilities.

Third-party brand names, trademarks, and logos displayed on products or within product images belong to their respective owners.

Their appearance on our website does not necessarily indicate endorsement, partnership, or affiliation unless expressly stated.

For bulk orders, customers are encouraged to confirm the latest product specifications, stock availability, customization options, pricing, and delivery timeline before finalizing an order.


Policy Contact Information

For questions regarding any of the above policies:

UMH Gifts Gallery

5261, Bharat Nagar, Shora Kothi,

Main Bazar, Pahar Ganj,

New Delhi – 110055, India

Phone / WhatsApp: 9999864125

Email: info@umhgiftsgallery.in

Website: UMH Gifts Gallery

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